Oakwood Marketing Service Agreement

This Service Agreement ("Agreement") is between Oakwood Marketing LLC, a Wisconsin limited liability company ("Service Provider"), and the accepting business or individual ("Client"). This Agreement goes into effect on the date the Client approves or pays the first invoice.

1. What We’re Providing

Oakwood Marketing will provide:

• Fly-out for on-site photo & video shoot (guaranteed within 30 days)
• A custom 25+ page SEO-optimized website
• Long-term SEO strategy and implementation
• Google Business Profile setup and management
• Review generation system (QR cards, texts, emails, phone calls)
• Four blog posts per month
• Four social media posts per month
• Email and SMS campaigns for upsells and reactivations
• Help finding and negotiating local event sponsorships
• Setup and management of Google Ads (optional)
• Custom graphic design (flyers, signs, uniforms, etc.)

Client will fully own all deliverables. Services can be canceled anytime.

2. Pricing and Payment

• A one-time $3,000 setup fee is due upfront:
  • $1,000 is non-refundable (covers fly-out and initial costs)
  • $2,000 is fully refundable if you’re not satisfied with the website
• After the website is completed, approved, and live:
  • You get 60 days to assess the results
  • If you're happy and want to continue, monthly services are billed at $1,500/month for just 3 months
  • Monthly billing runs for 3 months only
  • If you're not happy, you can cancel anytime — no monthly billing required
• After the initial 3-month period: If the Client wishes to continue working with Oakwood Marketing beyond the 3-month term, continued services can be discussed and priced separately based on ongoing needs. While pricing will depend on the specific scope of continued work, it is almost always significantly less costly than the original $1,500/month rate and many times has discounts for slow season months.
• Payments can be made via Stripe (credit/debit card) or bank transfer.

3. Delivery Timeline

We aim to fly out within 30 days of agreement signing and payment. The website will typically be completed within 4–6 weeks after the shoot. Monthly billing starts 60 days after the site is approved and live.

4. Scope Freeze

Once the website design is approved and development begins, any major structural changes or added pages may require a separate quote.

5. Client Responsibilities

To keep the project moving on time, the Client agrees to respond to scheduling and feedback requests within 14 days. If the Client is unresponsive during an approval phase for more than 14 days, the project timeline may shift accordingly.

6. Privacy, Ownership, and Portfolio Use

Client owns all completed work once paid. Both parties agree not to share confidential information. Oakwood Marketing may showcase the work produced (website, graphics, photos) in its portfolio or for promotional use, unless requested otherwise in writing. Oakwood will assist with setup and best practices but is not responsible for legal compliance—that remains with the Client.

7. Review Outreach Practices

All review outreach is done respectfully. No incentives are offered. Clients are filtered to protect your reputation while maximizing 5-star reviews.

8. Hosting and Ongoing Website Management

Hosting and site maintenance are included for the first 6 months. After that, continued hosting is available for $29.99/month. If you prefer, Oakwood can assist in migrating your site to a different host instead.

9. Dispute Resolution

We aim to resolve any issues through written communication first. If unresolved, either party may pursue small claims court in Wisconsin or request neutral third-party arbitration. Both parties waive rights to class action claims.

10. Activation

This agreement becomes active once the client signs below. Payment submitted prior to signing does not constitute acceptance of terms until this agreement is reviewed and approved in writing.

11. Results Disclaimer and Limitations of Liability

Oakwood Marketing does not guarantee any specific number of leads, clients, revenue, or return on investment. While we use proven strategies, results may vary due to factors outside of our control — including your local market conditions, competition, customer behavior, and the Client’s responsiveness to feedback and tasks.

By signing this agreement, the Client acknowledges that:

• No specific outcome is promised or guaranteed.
• Oakwood Marketing is not legally liable for any direct, indirect, incidental, or consequential damages — including loss of income, business opportunities, or reputation.
• This includes but is not limited to claims arising from marketing performance, website function, or advertising campaigns.

The Client accepts full responsibility for how they use the deliverables and information provided. Oakwood’s only financial responsibility is limited to the refund terms explicitly stated in Section 2 (Pricing and Payment).